HomeCare Services
Baxter HomeCare Services provides nurses with unparalleled support to help manage Peritoneal Dialysis (PD) patients and their supply needs. In order to make patient management as convenient and efficient as possible, HomeCare Services provides essential tools for patient inventory management and training, including forms, booklets and order and delivery schedules. You can even schedule a call with a member of Baxter's team to welcome new patients, explain inventory management tools and answer any questions they might have directly.
All HomeCare Service representatives are trained to resolve issues and complete requests, and after-hours support is available for emergency out-of-stock situations. To optimize prescription and order accuracy, HomeCare Services utilizes state-of-the-art tools for order entry which provide access to:
- Maximum order levels
- Patient prescriptions
- Dialysis center specified safety stock records
- Order history
- Calculation of order quantities based on reported inventory and usage data
- Automated order reminder
The Baxter HomeCare Services contact center has been recognized for its achievements in customer service by the International Council of Customer Service Organizations with an “International Service Excellence Award”
Call 1.800.284.4060 or visit www.baxter.com/homecareservices for more information.
Online services
DirectAccess
DirectAccess is HomeCare Services' online tool that helps clinicians manage home PD patients more efficiently and conveniently. Offering access to patient data online, DirectAccess is designed to simplify and streamline patient orders and oversight and allows health care professionals to access patient information wherever they are and whenever it's convenient.
The DirectAccess online tool provides:
- Simplified new patient set-up
- Patient delivery calendars
- Immediate updates to the most current patient information
- Order tracking history
- e-Signing for prescriptions
Call 1.800.284.4060 or visit
www.baxter.com/homecareservices for more information.
Simple Reports
Simple Reports enables clinicians to view supplies that home PD patients order online—which helps enhance compliance. Simple Reports generates monthly reports, quarterly and year-to-date supply activities, and provides an overall picture of home patient product usage and invoice information.
Call 1.800.284.4060 or visit www.baxter.com/homecareservices for more information.
Patient services
In addition to the services they offer health care professionals, Baxter HomeCare Services also provide patients with the support they need to ensure their home dialysis is successful.
Training Materials
HomeCare Services has a wide variety of materials, in both English and Spanish, to help patients get started on home therapies.
- The Welcome Call
- Going Home With Confidence Booklet
- The Original Home Patient Inventory Form
- Home Patient Order and Delivery Schedule
Home Delivery
Baxter's Home Delivery team is a dedicated group who deliver patient supplies to the rate of 30,000 home deliveries monthly. Home Delivery drivers are highly trained Service Specialists who understand the products and the therapy they are delivering. They will call the patient prior to delivery to let them know when they'll be arriving, and the Service Specialists can even help patients rotate their in-home supply stock if need be.
Instrument Services - 1.800.553.6898
Available 24 hours a day, 7 days a week, The Global Technical Software team supports customers using Baxter hardware and software.
- Dedicated Operational Support Representatives
- 90% or better fix rate over phone
- Highly trained field service engineers have an average of 17 years experience servicing dialysis machines
- Next-day swap program for patients using HomeChoice Automated Peritoneal Dialysis systems
Travel Services
Baxter has an extensive global distribution network which enables the delivery of supplies to many destinations within the United States and around the world. With the help of Baxter's Global Destinations program, patients can successfully continue their PD therapy while exploring the world abroad, including Alaska and Hawaii and cruises from any port, domestic or international. Health care professionals should contact their Baxter HomeCare Services Travel Specialist to learn more.
Call 1.800.284.4060 or visit www.baxter.com/homecareservices for more information.